http://www.lhotellerie-restauration.fr/journal/gestion-marketing/2017-07/Service-comment-se-comporter-face-a-un-client-qui-scrute-son-smartphone.htm
André Picca Lire la suite
http://fine-dining-guide.com/interview-thomas-mercier-general-manager-stovells-sept-2016?utm_campaign=shareaholic&utm_medium=facebook&utm_source=socialnetwork
Thomas Mercier has enjoyed a distinguished front of house career in... Lire la suite
lien url: https://www.dropbox.com/s/pn35aydu7szrr5p/15.09.04%20sujet%20concours%20%C3%B4%20service%202016.pdf?dl=0
ou autre
lien: 15.09.04 Sujet concours Ô Service 2016
Lire la suite
Comment déguster un vin
https://www.youtube.com/watch?v=umWDOoa5pes
Le décantage
https://www.youtube.com/watch?v=dX4_pVrImlg
Ô Service rappelle qu’il n’y a pas... Lire la suite
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